Summary: Huawei Technologies Co. Ltd. ("Huawei"), a leading global provider of next generation telecommunication network solution, announced today it had completed the restructuring of its Delivery and Service Organization in North Africa, to meet the specific needs of this emerging market.
Huawei Technologies Co. Ltd. ("Huawei"), a leading global provider of next generation telecommunication network solution, announced today it had completed the restructuring of its Delivery and Service Organization in North Africa, to meet the specific needs of this emerging market. Huawei service organization in North Africa falls in line with its new service solutions designed to achieve customer service excellence.
Serving the North Africa as a key strategy region for more than 10 years, Huawei had established a Delivery and Service team with exceeding 1300 high caliber service engineers, of which 70% are local staffs, along with a partner network of more than 4000 service engineers.
In response to the big challenges that telecom service providers are currently facing, this service organization transformation is being reflected as end-to-end solution that Huawei presents to the North Africa market; moreover focusing on the solution of customer experience management and operations management, these services are provided through a wide service portfolio comprising Consulting Service, Managed Service, Quality Improvement and Assurance Service (SmartCare), System Integration Service, Energy Transformation Service, Learning Service and Customer Support Service.
"Our delivery and service organization restructured has developed its strategy that customer value is the core business." said Mr. Duan Qilong, vice president Delivery and Service, North Africa, "By focusing on the people, processes, and resources involved in delivering these services, Huawei's proposed solutions succeeded to manage telecom service provider's growth and overall profitability." he added.
Now Huawei provides its advanced service solutions to the biggest operators in the North Africa Region; including Vodafone, Etisalat, MTN, Zain, Orange, in addition to more than 30 operators region wide. Huawei continues to support its customers to shorten the Time to Market by fast rollout delivery and developing the latest service solutions, thus helping customers to reduce OPEX, increase TVO, better leverage the CAPEX utilization and manage the Customer Experience.
About Huawei
Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
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